Privacy Policy

1. Introduction

At Pizza Depot Canada ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pizzadepot.ca), use our mobile application, place an order, or otherwise engage with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Data We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Data

Personal data refers to any information that identifies you as an individual. We may collect the following personal data:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely through our payment processors).
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Profile Data: Your username and password, purchases or orders made by you, your preferences, feedback, and survey responses.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2.2 Non-Personal Data

We also collect non-personal data that does not directly identify you, including:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our website, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

3.1 Direct Interactions

You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes personal data you provide when you:

• Create an account on our website
• Place an order for our products
• Subscribe to our newsletter or promotional material
• Request marketing to be sent to you
• Enter a competition, promotion, or survey
• Give us feedback or contact us

3.2 Automated Technologies

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.

3.3 Third Parties

We may receive personal data about you from various third parties and public sources such as analytics providers, advertising networks, search information providers, and payment processors.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your order: This includes managing payments, fees, and charges, and collecting and recovering money owed to us.
• To manage our relationship with you: This includes notifying you about changes to our terms or privacy policy, asking you to leave a review or take a survey, and providing customer service.
• To improve our website, products/services, marketing, and customer relationships: We use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make recommendations to you: We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.
• To administer and protect our business and website: This includes troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.

4.1 Marketing Communications

We may use your data to form a view on what we think you may want or need, or what may be of interest to you. You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving marketing.

4.2 Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Cookie Policy

8.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

8.2 How We Use Cookies

We use cookies for several purposes, including:

• Necessary cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site.
• Preference cookies: These cookies allow our website to remember choices you have made in the past, like what language you prefer or what your user name and password are so you can automatically log in.
• Statistics cookies: These cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized.
• Marketing cookies: These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

8.3 Controlling Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

9. Third-Party Disclosure

We may share your personal data with the following third parties:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors, and insurers
• Government bodies that require us to report processing activities
• Payment processors
• Delivery partners

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

10. International Transfers

We may transfer your personal data to countries outside of Canada. Whenever we transfer your personal data out of Canada, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Using specific contracts approved for use in Canada which give personal data the same protection it has in Canada.

11. Children's Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: